What is it?
The evidence-based user journey that A360 works to support health systems to deliver for girls as they access contraceptive services. The user journeys were created as a research framework by Itad, A360’s third-party evaluator. We use them in A360 to inform and support our management of implementation.
How did we use it?
We used it to:
- Orient our teams and health system partners to the experience they aim to deliver to girls
- Feed into our program monitoring efforts, by using the user journeys as frameworks to generate data on girls’ experiences of our implementation
- Inform when and how to adapt in response, as part of routine performance management that aims to be user-centered
Consider using it to:
Think through how you and your team might want to approach your own user-centered management of your interventions’ implementation.
More? Watch the below video for a glimpse into the 9ja Girls’ user journey.